FAQ
OLLY.com Orders
- Help! My shipping address is incorrect!
- Where are the gummies in my OLLY.com delivery?
- Where is my order?
- Can't access your account to change your subscription?
- Is your promo code not working?
- Why did I receive a fraud alert?
Subscription Management
- How do I start a subscription?
- How do I change the date for my next subscription order?
- How do I update my billing information for my current subscription?
- Can I pause my subscriptions?
- I moved and now I need to update my shipping address before my order ships.
- Can I add a single item to my upcoming subscription order?
ID.me - Military & First Responders
- Who qualifies for the first responder and military discount?
- How do I receive the discount?
- Can I share my discount with friends and family?
- I am unable to verify my frontline worker ID through ID.me, what should I do?
- Can I use this discount more than once?
- Can I combine my discount with other promotions?
Softgels & Capsules
- When can I expect results from Lovin' Libido?
- Do OLLY Ultra Strength Softgels or Women's Wellness capsules contain any top (major 8) allergens?
- Have the Essential Prenatal Ultra Softgels been recalled?
- Are OLLY capsules vegetarian or vegan?
- Which products are softgels vs. capsules?
- What is the difference between softgels and capsules?
Having a product issue?
Gummies
- Kids Chillax - Can you share if the formula is changing?
- Kids Chillax - Can you share why the packaging will change?
- Kids Chillax - Why has the recommended age changed?
- Kids Chillax - Does this mean my kids are in danger since they have been taking this supplement and are younger than 7 years old?
- Can I take these with my prescription medication (ex. birth control)?
- Where are the ingredients sourced from?
Company
- What is Big Vagina Energy?
- Does OLLY offer coupons, promotions, or samples?
- Are you interested in becoming a distributor or opening a wholesale account?
- Where is OLLY located?
- Is OLLY sold outside the US?
- Is this a privately held company?