Thank you for your olly.com order! Orders require 1-2 weekdays to process at our warehouse, and then they are shipped with 2-day shipping. This means that orders can take 4-5 business days to be delivered, but often they are delivered in 3. If your order is placed on a Thursday or Friday, please note that your order will ship out until Monday or Tuesday. Please keep in mind that orders do not move on weekends.
You will receive an email with tracking information as soon as the order ships. Keep an eye on your Spam folder in case it lands there! If you do not receive tracking information within 3-4 days of placing your order, email email@example.com so that we can make sure that things are progressing.
I haven’t received my order it’s been 2weeks
I haven’t received my order yet and it’s going on 3 weeks
My order is going to my OLD address. How do I change it????
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