We are excited to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage (melting), or theft. The cost of Route package insurance is just $1 for orders under $100, and 2% of the order value for orders over $100 or more. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file an issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
- Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
- Photos required for damaged (melted) shipping issues.
- Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.