There are requirements that orders must meet in order to be processed. These requirements help deter fraudulent transactions on olly.com. Your order did not meet these criteria and was flagged as potentially fraudulent because it does not match typical consumer ordering behaviors.
We have taken these measures in order to protect our consumers, and sometimes they affect non-fraudulent orders. We apologize that this was the case for you. Please call 1-844-HEY-OLLY to verify your order is safe to pass through our system. If you reach our voicemail, please leave the details of your situation and we will return your call within 1 business day.