Yes, it's true... gummies melt! To avoid melting before they are safely delivered to your door, we will ship them with an ice pack. (Softgels will not be shipped with an icepack as they are less likely to melt than gummies.) The ice pack will help during transportation, but make sure to sign up for delivery alerts at checkout so that you can get them inside as soon as they arrive. Don't worry, if they do melt we will always make it right.