Beautiful, high-quality packaging is one of our top priorities so we are sorry to hear that we have let you down. Our Quality Team is currently working on a solution to make the bottles easier to open, while still being child-resistant. The changes are being implemented early next year. For now, make sure that you are pushing down on the lid firmly, and turning counterclockwise. If it still won't budge, reach out to us at firstname.lastname@example.org so that we can help you further.