We love the products we’ve made, and we think you will too. If, after trying them, you find that you’re unhappy for any reason, just let us know so that we can help you return your products within 30 days of ordering for a full refund. This policy is only applicable for products purchased from us directly at www.olly.com. If you purchased from a different retailer please refer to their return/refund policy.
Things can happen in shipping, and we don't want you to worry! Ensure your package from damage (melting), loss, or theft by keeping Route Package Protection on your order at checkout. The cost is $1 for orders under $100 and 2% for orders over $100. Route makes it quick and easy to get a refund or a new order if you experience any shipping issues along the way.
Oftentimes, the carrier is able to resolve shipping issues. For lost or stolen packages, please wait 3 days before reaching out to us or Route for a refund or replacement. For packages stuck in transit, please wait 5 days before contacting us or Route for a refund or replacement.